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Account & Registration

Opening an Account & Register

To open an account with 11up, you need an active Bangladeshi mobile number and must be at least 18 years old. Email is not required. Simply visit the registration page, fill in your number, password, and the required details, and your account will be up and running within minutes.

Yes, registration on 11up is completely free. There is no charge to create an account. However, a deposit is required to play games or place bets.

Each person may only open one account. If multiple accounts are found, they may be closed and the balances forfeited.

Mobile OTP verification is mandatory as an initial step. Additional identity verification may be required for large withdrawals or special cases. This is done to keep your account secure.

Yes, your mobile number can be changed. Please contact our 24/7 support team and your number will be updated after identity verification.
Login & Security

Login & Account Security

You can only log in using your registered mobile number and password. No additional information is required.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Enter the OTP to set a new password and you're good to go.

Too many incorrect password attempts may temporarily lock your account. In that case:
  • Please wait a moment and try again.
  • Use the "Password Reset" option.
  • If the issue is not resolved, contact the support team.

Yes, you can log in from a smartphone, tablet, or computer — any device, at the same time. For security, OTP verification may be required when logging in from an unfamiliar device.

No. 11up will never ask for your password by phone, message, or email. If anyone requests your password, it is a scam — never share it.
Deposits & Payments

Deposits & Payment Methods

You can easily deposit using Bangladesh's major mobile banking services, including Mobile Banking, Nagad, and Rocket. Bank transfer is also supported.

The minimum deposit on 11up is just BDT 200, so you can get started with a small amount.

Mobile banking deposits are generally instant. In most cases, your balance is updated within 5 minutes.

11up does not charge any deposit fees. However, your mobile banking operator may apply their own transaction fees.

If it takes more than 30 minutes, please contact our support team with your transaction ID and we'll sort it out right away.
Withdrawal

Withdrawal Rules

Most withdrawal requests are processed within 15 minutes to 24 hours. During peak times or for larger amounts, it may take a little longer.

The minimum withdrawal is BDT 500. The maximum limit depends on your account level and verification status. VIP members enjoy higher limits.

Withdrawals are available via Mobile Banking, Nagad, Rocket, and bank transfer. Funds will be sent to the number you registered with your account.

If it takes more than 24 hours, please contact our support team with your withdrawal reference number and we'll get it resolved quickly.
Bonuses & Promotions

Bonus & Offers

A welcome bonus of up to 200% is automatically applied to your first deposit after registration. Wagering requirements must be met before the bonus can be used.

Wagering requirements mean you must place a certain number of bets before withdrawing bonus funds. For example, a 10x wagering requirement on a BDT 100 bonus means you need to wager BDT 1,000 in total. Full details are available on the terms and conditions page.

Yes, 11up offers weekly and monthly reload bonuses for regular members. Check the promotions page regularly and you'll receive notifications when logged in.

Share your referral code or link with a friend. Once they register and make their first deposit, you will receive a set bonus amount. You can track everything from your referral dashboard.

Most bonuses must be used within 7 to 30 days of being credited. Unused bonuses expire after the deadline. The expiry date is listed in the bonus terms section.
Games & Betting

Games & Betting-Related

11up offers Live Casino, slots, Sports Betting, bingo, crash games, and much more. Every category features games from world-class game providers.

You can bet on all major sports worldwide, including cricket, football, tennis, and basketball. Live betting is available for all major tournaments — IPL, BPL, EPL, FIFA World Cup, and more.

Yes, 11up Live Casino lets you play Baccarat, Roulette, Blackjack, Dragon Tiger, and more with real dealers via live streaming.

11up works exclusively with certified game providers. All slots and games use an RNG (Random Number Generator) verified by international auditors, ensuring completely fair and random results.

Absolutely. 11up is a mobile-first platform. You can play fully on any Android or iOS smartphone through your browser. An app download option is also available.
Support & Other

Support & General Questions

Our 24/7 live chat support is the fastest way to reach us. You can also contact us by email. Support is available in English across all channels.

11up is an online gaming platform operating under an international license. Gaming laws vary by country, so please familiarize yourself with your local regulations before playing.

To close your account, contact our support team. Make sure to withdraw your balance first. You can also request a temporary suspension as part of responsible gaming.

Clear your browser cache and refresh the page. If the issue persists, contact us via live chat. Attach a screenshot if you have one — it helps us resolve things faster.

Responsible Gaming means knowing your limits. 11up offers deposit limits, session limits, and self-exclusion tools. To learn more, visit our Responsible Gaming View page.
Why Choose 11up

11up's Exclusive Benefits

Here's a quick look at why thousands of players choose 11up.

Safe & Trusted

SSL encryption, two-factor authentication, and an international license keep your personal data and funds completely secure.

Instant Payment

Deposit via Mobile Banking, Nagad, or Rocket in minutes. Withdrawals are processed just as quickly — no unnecessary delays.

Big Bonus Offers

From a 200% welcome bonus to weekly cashback, reload, and referral bonuses — there's always a new offer waiting for you.

Mobile-First Experience

Smooth gaming on any Android or iOS device. Even without the app, you get the full feature set right in your browser — no hassle.

24/7 Bangla Support

Our support team is available 24/7 in Bengali. Average live chat response time is just 2 minutes.

Hundreds of Games to Choose From

Live Casino, slots, sports, bingo — 500+ games from world-class providers, all on one platform. New games are added every day.

Important Information

Things You Should A Few Things

11up is the go-to online gaming platform for thousands of users in Bangladesh. Our FAQ section is designed to help you find answers instantly — no need to contact support.

About Security

The security of your account is our top priority. 11up will never ask for your password or OTP by phone or message. If you receive anything suspicious, let us know immediately.

Responsible Gaming

Gaming is for entertainment — not a solution to financial problems. Set a budget and stick to it. Use the deposit limit or self-exclusion options whenever you need to.

  • Gaming is strictly prohibited for anyone under 18.
  • If you notice signs of addiction, seek help.
  • Share your limits with family and friends.

Keep in mind: Every bonus has its own expiry and wagering requirements. Please read the terms carefully before claiming any bonus.

Quick Tips: Always keep your transaction ID or a screenshot handy for faster support. It helps our team resolve your issue as quickly as possible.

VIP Benefits
  • Higher Withdrawal Limits
  • Dedicated Account Manager
  • Exclusive Bonuses & Cashback
  • Priority Payment Processing
  • Invitations to Special Events

Didn't find your answer? Ask us anything via our 24/7 live chat. Our dedicated team is always ready to help you resolve any issue.

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Sign up and get a 200% bonus on your first deposit. Join thousands of players from Bangladesh today.

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