11up believes every user's personal data deserves the highest level of care. This privacy policy clearly explains what information we collect, why we collect it, and how it is kept secure.
Discover the core principles behind our privacy policy — the foundation that keeps your online gaming experience fully secure.
Every transaction and personal detail is protected with AES-256 encryption. No third party can access your data.
11up never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.
You can request to view, update, or delete your stored data at any time. Your data belongs to you alone.
All data is stored on secure servers. Regular security audits and backups ensure your data remains protected.
You can browse our platform freely and safely before creating an account — no tracking involved.
You can opt out of promotional emails or notifications at any time, no hassle.
Important: This Privacy Policy was last updated on January 1, 2026. By using any 11up service, you are considered to have accepted this policy.
Transparency is the first principle of 11up's privacy policy — you will always know exactly what data we collect. We only gather what is necessary, nothing more.
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, Date of Birth, National ID | KYC verification and age confirmation |
| Contact Information | Email, Phone Number | Account Contact & Support |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment Processing & Fraud Prevention |
| Technical Information | IP address, device information, browser | Security & Service Improvement |
| Gaming Information | Betting History, Game Preferences | Responsible Gaming Monitoring |
We never store your password in plain text — it is always kept as an encrypted hash. Your full bank account number and card details are never stored on our servers.
Data collected on 11up is used exclusively for specific, legitimate purposes. We never use your information for anything unrelated to our services.
Please Note: We analyse your gaming history solely to improve your experience and promote responsible gaming — never to sell to advertisers.
11up treats the protection of your data as its highest priority. We never sell your information under any circumstances. However, data may be shared in the following limited situations:
In the cases mentioned above, we verify that the relevant parties follow an equivalent level of data protection standards before sharing any information. Data shared with third parties is kept to the minimum necessary.
The 11up website uses cookies. Cookies are small text files stored in your browser that help enhance your browsing experience.
Cookie Controls: You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
11up follows industry-leading standards to protect your data. Our security infrastructure is multi-layered and regularly updated.
Your role: Use a strong password, keep 2FA enabled, and never share your login credentials with anyone. Security is a shared responsibility.
Under 11up's privacy policy, you have full control over your own data. You hold the following rights:
You have the right to know what data we hold about you.
You can contact support at any time to correct inaccurate or outdated information.
After closing your account, you may request the deletion of your data (except where retention is required by law).
You may request an export of your data in a structured format.
The right to object to your data being used for marketing or non-essential purposes.
A request to temporarily pause the processing of your data under certain circumstances.
To exercise your rights: Email us at [email protected] or reach our support team via live chat. We will respond within 30 days.
11up is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.
If we discover that an account was created by someone under 18, we will immediately close that account and delete all associated data.
For parents: If your child has accidentally created an account, please contact us immediately at [email protected]. We will act without delay.
Certain third-party services may be integrated into the 11up platform, such as payment gateways or game providers. These services operate under their own privacy policies.
How long 11up retains your data depends on the type of information and applicable legal requirements.
| Data Types | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction Records | 7 Years (as per financial regulations) |
| KYC Documents | 5 Years |
| Log & Cookie Data | 90 Days |
| Customer Support Contact | 3 Years |
After the specified period, data is securely deleted or anonymized. Some data may need to be retained for longer due to legal obligations.
11up may update this privacy policy at any time. We will notify you before any significant changes take effect.
Tip: Visit this page regularly to stay up to date. The date of the latest update is shown at the top of the page.
For any privacy-related questions, requests, or concerns, please get in touch with us. Our dedicated privacy team is always ready to help.
[email protected] — typically responded to within 24 hours.
Our support team is available 24 hours a day, 7 days a week.
Game with peace of mind knowing your data is secure. Register with 11up and claim your 200% welcome bonus.