11up's Terms and Conditions

11up (https://11up.pro) is an online gaming platform offering Sports Betting, Live Casino, Bingo, and other gaming services to users in Bangladesh and select regions. These Terms and Conditions ("Terms") constitute a legally binding agreement between 11up and its users.

These Terms are published in English and Bengali. In the event of any conflict between the two versions, the English version shall prevail. 11up reserves the right to modify these Terms at any time.

11up's services are available only to residents of regions where online gaming is legally permitted. It is your sole responsibility to know and comply with the laws of your country.

To create an account with 11up, the following conditions must be met:

• Age Requirement: You must be at least 18 years old at the time of registration. Accounts belonging to minors will be closed immediately.
• One Account: Each person may create only one account. Creating multiple accounts will result in all accounts being closed.
• Accurate Information: You are required to provide complete and accurate information during registration. Providing false details will cause your account verification to fail.
• Password Security: Keep your login credentials confidential. You are responsible for all activity that takes place on your account.
• KYC Verification: Identity verification (KYC) must be completed in order to make withdrawals or process large transactions.

11up reserves the right to reject any registration application without providing a reason. If suspicious activity is detected on an account, 11up may suspend or close it immediately.

The following payment methods are accepted for deposits at 11up: Mobile Banking, Nagad, Rocket, and selected bank transfers. All payments are processed in Bangladeshi Taka (BDT).

• Minimum Deposit: BDT 500 (may vary depending on payment method).
• Maximum Deposit: Daily limits depend on your account level and verification status.
• Processing Time: Most deposits are credited to your account instantly.
• Deposit Fee: 11up does not charge any deposit fees; however, fees may be applied by your payment provider.

Funds deposited on the platform may only be used for gaming purposes. Payments sent from third-party accounts or derived from illegal sources will not be accepted, and any such transactions will be flagged as suspicious.

11up is committed to fast, hassle-free withdrawals. Approved withdrawal requests are typically processed within 5–30 minutes.

• Minimum Withdrawal: BDT 500।
• KYC Required: Identity verification must be completed before your first withdrawal.
• Withdrawal via Same Method: Withdrawals must be made using the same method used for the original deposit.
• Bonus Wagering: Winnings derived from a bonus must meet the wagering requirements before they can be withdrawn.
• Verification Delay: Certain withdrawal requests may take up to an additional 24 hours for security verification.

11up regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are detailed on the relevant promotion page.

• Welcome Bonus: Available to new members only; each person may claim this once.
• Wagering Requirements: Bonus funds cannot be withdrawn directly; a specified wagering multiplier (e.g. 30x) must first be met.
• Validity: Each bonus has a set expiry date; any unused bonus will be cancelled once it expires.
• Game Restrictions: Some bonuses are only valid for use on specific games or categories.
• Bonus Abuse: If bonus abuse or manipulation is detected, the bonus will be voided.

All betting and gaming activities on 11up are governed by specific rules. Individual games or betting markets may have their own separate rules.

• Fair Play: All games are powered by certified RNG technology, ensuring every outcome is completely fair and unbiased.
• Bet Cancellation: 11up reserves the right to void bets in the event of a technical error or obvious pricing mistake.
• Sports Betting: The outcome of a live bet placed after a match has started is considered final.
• Disputed Results: Official results are final for sports events; contact 11up support if you wish to appeal.
• Maximum Win Limit: Maximum winnings from a single bet or game are capped. See the relevant game page for details.

The following activities are strictly prohibited on 11up. Violating these rules may result in permanent account closure and forfeiture of any winnings:

• Creating or operating multiple accounts.
• Creating an account using another person's identity.
• Exploiting or abusing loopholes in the bonus system.
• Depositing funds from illegal or suspicious sources.
• Using automated software, bots, or scripts.
• Harassing or mistreating other users.
• Attempting to hack or gain unauthorized access to the platform.
• Placing bets using match-fixing arrangements or insider information.

11up may suspend or close an account under the following circumstances:

• Violation of these Terms and Conditions.
• KYC verification fails or false information is provided.
• If the account has been inactive for an extended period (more than 12 months).
• By court order or for legal reasons.
• At the user's own request.

If there is a remaining balance at the time of closure and no rule violations have occurred, the funds will be returned. However, in cases of fraud or rule violations, the balance may be forfeited.

You can also close your account at any time by contacting support. Visit the Responsible Gaming page for self-exclusion options.

11up believes gaming is for entertainment — not a source of income. We encourage all our users to play responsibly.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Decide how long you will play in one session.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Reality Check: You will receive periodic reminders about your time spent playing.

We follow a strict age verification process to keep minors away from gaming. The use of parental control software is recommended to protect younger family members online.

Protecting your personal information is our top priority. All details regarding how 11up collects, uses, and stores your data are explained in our Privacy Policy.

• Your information is never sold to any third party.
• All data is protected with SSL encryption.
• Your information is not shared with authorities unless required by law.
• You have the right to request access to, correction of, or deletion of your personal data.

For more details, visit our Privacy Policy Visit the page.

If you have a dispute or complaint, please contact 11up's customer support first. Our team will work to resolve the issue within 72 hours.

• Step One: Submit a complaint via support ticket or live chat.
• Step Two: Unresolved issues will be escalated to a senior manager.
• Step Three: Resolution through an independent arbitration board where necessary.

11up reserves the right to modify, amend, or update these Terms and Conditions at any time. For significant changes, we will notify users in advance via email or an in-platform notification.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms. We recommend visiting this page regularly.