Gaming is for enjoyment — not stress. 11up believes every player deserves an experience that is safe, healthy, and in control. Responsible gaming keeps it that way — always.
11up is more than entertainment — your well-being and safety are our responsibility too. Learn about our core commitments to responsible gaming.
Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, you won't be able to exceed it — keeping your budget protected.
Set how long you want to play in a single session. Once that time is up, 11up will automatically remind you to take a break.
If you feel you need to step away from gaming entirely for a period of time, 11up allows you to temporarily suspend your account for a set duration.
There is an option to automatically end your session once losses reach a set amount. This reduces the risk of letting emotions push you into losing more.
At regular intervals, 11up will remind you how long you have been playing and how much BDT you have spent — stay aware.
Age verification is mandatory when registering at 11up. Under no circumstances are users under 18 permitted to access the platform.
Please note: Gaming is a form of entertainment. Never play to recover lost money or to solve financial problems.
Responsible Gaming is a mindset and behavioural practice in which a player consciously sets limits on their time and money while enjoying gaming. At 11up, responsible gaming means maximising the fun — while never letting it take priority over other areas of your life.
Online gaming — especially Sports Betting and casino games — is naturally exciting. But staying in control amid that excitement is the most important skill of all. 11up's responsible gaming policy is built to make that control simple and effective.
The foundations of healthy gaming habits are: staying within a set budget, accepting losses as a normal part of play, not chasing wins with repeated sessions, and never treating gaming as a source of income. At 11up, these principles are at the core of our platform.
Core principles: Gaming is for entertainment only — not a financial solution. Before each session, ask yourself: "Am I playing because I'm enjoying this?"
Problem gaming often develops gradually — you may not even notice when a habit becomes a dependency. Stay aware of the signs below. If any of them apply to you, don't hesitate to seek help.
Tendency to overspend beyond your budget
Chasing losses with more bets
Finding it hard to stop gaming
Hiding gaming from family or friends
Borrowing or taking on debt to fund gaming
Loss of focus at work or in studies
Feeling restless or irritable when not gaming
Cutting back on sleep or meals to keep gaming
Warning: If you notice three or more of the above signs in yourself, contact the 11up support team immediately or activate the self-exclusion option.
To promote responsible gaming at 11up, we offer a range of effective tools. You can activate any of them at any time from your account settings.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Set a maximum time limit for each gaming session. When the time is up, you'll receive an automatic reminder and the session will end.
Once losses reach a set amount, your session or account will be automatically locked — eliminating the risk of chasing losses in the heat of the moment.
Temporarily deactivate your account for a set period (1 day to 6 weeks). During this time, logging in or making deposits will not be possible.
You can activate a permanent self-exclusion lasting from 6 months to 5 years. During this time, your account will be completely closed and promotional emails will also be stopped.
Pop-up notices at set intervals (30/60/90 minutes) will show how long you have been playing and how much you have won or lost.
Using responsible gaming tools at 11up is simple. Just follow the steps below and you can set your preferred limits in just a few minutes.
Log in to 11up with your username and password. If you don't have an account yet, register now.
Click your profile icon in the top right corner and select the "Responsible Gaming" option.
Choose whichever you need — Deposit Limit, Session Time, Loss Limit, or Self-Exclusion — then set the amount or duration.
Confirm your limit. Decreasing a limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling period.
If you need help understanding any setting or require urgent assistance, our team is available 24/7 via live chat or email.
Important: Once self-exclusion is activated, it cannot be cancelled before the set period ends. This is by design — to keep you protected.
Ask yourself the questions below to evaluate your gaming habits honestly — this is for your own benefit.
Have you ever spent more time or money on gaming than you planned?
Do you feel restless or irritable when trying to stop gaming?
Are you hiding your gaming habits from family or friends?
Have you placed more bets trying to recover money you've lost?
Has gaming ever interfered with your work, studies, or family responsibilities?
Have you ever had to borrow money or sell assets to cover gaming expenses?
If two or more answers are "Yes" — then don't wait. Reach out to our support team today. Asking for help is a sign of strength, not weakness.
Problem gambling is a serious matter, but there is a way forward. 11up is always here to help. Reach out to us through any of the options below.
Our support team is available on live chat 24 hours a day, 7 days a week.
[email protected] — responses within 24 hours.
Please note: Responsible gaming is not a weakness — it is the mark of a mindful and mature player. 11up is always here for you.
All responsible gaming tools at 11up are completely free. Play with confidence — stay in control. Register now and claim your 200% welcome bonus.